Cancellation Policy
Clients maintain the right to cancel payment at any time. Cancellation must be given in writing and received before the following month's billing cycle. If you need to cancel a session, please give 24 hours notice to reschedule the monthly session, or this session will otherwise be charged.
Rearranging Sessions
If the client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances the Coach may need to rearrange a coaching session. In those instances he will also give the client 48 hours notice where practical.
Cancellations
If the Coach fails to give you 48 hours’ prior notice of any cancellation, you will be entitled to 1 extra hour of coaching, in addition to the session you missed. We require a minimum of 48 hours’ prior notice of any cancellation of any coaching workshop sessions. If you fail to provide a minimum of 48 hours’ prior notice, you will still be charged for the session slot. Any rearranged cancelled sessions will be at a time mutually agreed between you and the Coach.
Early Termination
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, the Coach can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by the Coach where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
Variation to Terms & Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the Coach and the client and confirmed by the Coach in writing by email or letter. In other cases, the Coach may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by the Coach
Complaints
If for any reason you are unhappy with the Coach, you may transfer to another Coach at any given time. In all circumstances, any sessions used with the previous Coach remain used. The Coach cannot prescribe treatment or diagnose medical conditions. They may at any time ask to consult with your doctor should any mental health or medical condition arise.
Refunds
If for any medical reason you are no longer able to complete any coaching sessions, you will be given a refund on any outstanding sessions. We may ask for you to provide proof from your doctor.
